What currency are the prices on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-4 business days 
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 3 business please email us at Tcharmsjewelry@yahoo.com.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Tcharmsjewelry@yahoo.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours for incorrect submission.

 Does your jewelry tarnish or turn green?

 No, our jewelry is rust proof and will not turn green. Our plating is waterproof and designed to last for years. This is because our metal base is 316L stainless steel which will not turn color or corrode.

 How long does the gold plating last?

 You can expect the plating to last from 2-4 years and even longer. Our jewelry is waterproof but do keep away from cleaning products and hand sanitizer as these harsh chemicals can strip away the plating at a faster rate. Follow our jewelry care guide to ensure your last for years to come.